Refund & Cancellation Policy

Everyone gets ten hands a day free, with no account and no card. That is the same product a member gets, only limited in how much of it you can use each day, so you can judge whether Bridge Sense suits you before any money changes hands. We would rather you find out that way than ask for a refund later.

You can cancel at any time, for any reason, without contacting us. Cancelling stops the next renewal; it does not end your current period. You keep full access until the end of the period you have already paid for, and you are not charged again.

To cancel, use the link in any of your payment receipts from Paddle, or email support@bridgesense.org and we will cancel it for you. There is no cancellation fee and no notice period.

Within 14 days of a payment, we refund in full, no questions asked. That covers your first payment and every renewal: if a renewal catches you by surprise, tell us within 14 days and you get the money back.

After 14 days, we do not refund the period already under way as a matter of course, because you have had access to the whole service throughout it. Cancel and you will not be charged again.

Those are the ordinary cases. If something has gone genuinely wrong: the service was unavailable for a meaningful stretch, you were charged twice, someone used your card without permission, or the product simply did not do what this site says it does: write to us and we will put it right regardless of how long ago you paid. We would rather refund someone who is unhappy than keep money that was not earned.

Email support@bridgesense.org from the address on the account, or use the contact link in your Paddle receipt. Tell us which payment you mean; you do not need to explain yourself.

We reply to refund requests within two business days. Approved refunds are issued to the original payment method and typically appear within five to ten business days, depending on your bank or card issuer.

Payments are processed by Paddle.com Market Ltd, which acts as the merchant of record and authorised reseller of Bridge Sense. Paddle handles billing, tax, and payment details; we never see or store your card number. Paddle's name, rather than Realitics Inc., is what appears on your bank or card statement.

You may also raise a refund or billing question directly with Paddle through the contact link on any receipt, and Paddle's own buyer terms apply alongside this policy.

The Monthly plan is $14 per month and the Annual plan $120 per year, in US dollars; both renew automatically at the same price until cancelled. Prices include any applicable sales tax or VAT, wherever you are.

If we ever change the price of a plan you are on, we will tell you by email before it takes effect, and you will have the chance to cancel first. A price change never applies to a period you have already paid for.

Realitics Inc.
support@bridgesense.org

See also our Terms of Use and Privacy Policy.